Secondly, you can use these in your cover letter. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Hard-working, outstanding telephone, scheduling, and documentation skills. A concierge will need to handle multiple tasks at once. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Concierges greet guests in a hotel and make sure they feel welcome. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. It’s actually very simple. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Assist family/significant others with locating patients in the hospital. Assisted with inventory control and restocking of products. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Built relationships and trust through empathetic listening and respect. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. I have been on multiple accounts with my tenure with [company name]. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Schedule closings and meetings in conference rooms. Use FREE Resume Examples to Create Your Resume Online . Make sure you've listed these in your skills for a concierge resume. Answer alarms and investigate disturbances. Provided general office assistance as needed. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Assisting with contractors to assure they are adhering to the construction rules. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Recorded incidents that occur & responded to requests. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Accountable for the daily transactions pertaining to Front Desk Concierge. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Concierge Associate. 1. Work Experience. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Monitored the current status of coupon, discount, and other promotional programs. All rights reserved. Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. Excellent customer service skills. Employees willalso need to demonstrate … Booked spa and salon appointments along with up-selling treatments. Contacting housekeeping and maintenance departments when a problem is reported. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Welcomed guests upon entrance and confirmed reservations. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Inspect work area and make sure lobby is in good order. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Addressed residents satisfaction with services' provided. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. 12/2016 - PRESENT Detroit, MI. A highly motivated and skilled professional who graciously resolves challenging client issues. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Skilled at software installation, upgrades, updates, and hardware replacement. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Prepared Embarking & Debarking guest reports for customs and clearance officials. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. The objective section of a concierge resume is the introductory statement of your resume. Recommended top dining and entertainment options for guests in the area. Understood principles of auditing, balancing, and closing out accounts. Providing customer with information pertaining to paperwork needed, where to mail payments. They also need to keep track of luggage and stored mail and know where to deliver it. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Summary for Concierge Resume. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. Monitored delegated measures to comply with government regulations. Observed customers CCTV has an alarm system customer service, handle switchboard. 7 votes Amber Lakin. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Read The Balance's editorial policies. Dependable with a strong work ethic and high level of performance. Welcomed guests upon entrance and confirmed reservations. Answered phones, ordered all supplies and processed mail. A variety of questions and assisting residents with reasonable requests, and outline of your history! Acquired extensive knowledge of concierge skills resume UK 's # 1 CV Builder × contact Us so it is important all. 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