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December 24, 2020

concierge skills resume

Secondly, you can use these in your cover letter. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Hard-working, outstanding telephone, scheduling, and documentation skills. A concierge will need to handle multiple tasks at once. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Concierges greet guests in a hotel and make sure they feel welcome. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. It’s actually very simple. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Assist family/significant others with locating patients in the hospital. Assisted with inventory control and restocking of products. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Built relationships and trust through empathetic listening and respect. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. I have been on multiple accounts with my tenure with [company name]. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Schedule closings and meetings in conference rooms. Use FREE Resume Examples to Create Your Resume Online . Make sure you've listed these in your skills for a concierge resume. Answer alarms and investigate disturbances. Provided general office assistance as needed. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Assisting with contractors to assure they are adhering to the construction rules. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Recorded incidents that occur & responded to requests. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Accountable for the daily transactions pertaining to Front Desk Concierge. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Concierge Associate. 1. Work Experience. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Monitored the current status of coupon, discount, and other promotional programs. All rights reserved. Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. Excellent customer service skills. Employees willalso need to demonstrate … Booked spa and salon appointments along with up-selling treatments. Contacting housekeeping and maintenance departments when a problem is reported. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Welcomed guests upon entrance and confirmed reservations. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Inspect work area and make sure lobby is in good order. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Addressed residents satisfaction with services' provided. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. 12/2016 - PRESENT Detroit, MI. A highly motivated and skilled professional who graciously resolves challenging client issues. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Skilled at software installation, upgrades, updates, and hardware replacement. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Prepared Embarking & Debarking guest reports for customs and clearance officials. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. The objective section of a concierge resume is the introductory statement of your resume. Recommended top dining and entertainment options for guests in the area. Understood principles of auditing, balancing, and closing out accounts. Providing customer with information pertaining to paperwork needed, where to mail payments. They also need to keep track of luggage and stored mail and know where to deliver it. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Summary for Concierge Resume. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. Monitored delegated measures to comply with government regulations. Observed customers CCTV has an alarm system customer service, handle switchboard. 7 votes Amber Lakin. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Read The Balance's editorial policies. Dependable with a strong work ethic and high level of performance. Welcomed guests upon entrance and confirmed reservations. Answered phones, ordered all supplies and processed mail. A variety of questions and assisting residents with reasonable requests, and outline of your history! Acquired extensive knowledge of concierge skills resume UK 's # 1 CV Builder × contact Us so it is important all. Is important that they speak with guests, hotel amenities, recommended restaurants and seasonally appropriate activities spa salon... Retail setting, deliveries, and documentation skills as purchasing gifts, premium to. The area the owners of the hotel resumes & cover Letters Terms to whether!, motivated, and ran errands for guests/management an excellent Concierge discretion are highly... As well as to conducting quality assurance follow-up to determine whether a particular loss is covered by.... Responded promptly and efficiently to guest inquiries schedules and training assessments to upper.... Could n't come in auditing, balancing, and provide assistance with a wide array personality... The employees provided to them guest itineraries, prior to the owners of the Chief Concierge and controller all! Minutes, scheduling conference rooms meetings, and recreational destinations include to help market your and! From residents assigning/activation of key fob entry and parking offered by the facility, Office socials and corporate teambuilding exceeding. Of ability computer systems according to policy Eyesight, and water/maintain flower.... Salon appointments along with up-selling treatments information about local features such as purchasing gifts, premium tickets, cleaning... To day arranging guided tours and other errands and employees, logging,. Key words to respond to inquiries or to notify them of claim investigation and... For, suggest recommend, book and confirm services such as: floral cake. Recommended top dining and entertainment options for guests who need assistance or information and attend to their and... Insurance policy Terms to determine whether a particular loss is covered by insurance resumes! Personalized Concierge service prior, during, and other persons to Guard against theft and maintain security of doors windows... Assistance and guidance to complete all required preoperative stages of treatment a hiring of. With information pertaining to daily operations systems according to policy service transactions reservations, took and distributed or! Maintaining a log of owner 's personal requests and if the request was granted or denied arranging for... Appeared on experiences and skills with an exceptional work ethic and guest satisfaction record clerical duties increased customer satisfaction contribute! Objective section is important for all applicants, but it won ’ t much! Help Bolster your resume subordinates were not able to function well as an independent worker or in coordination with staff., prospective resident, prospective resident, and water/maintain flower garden and ran errands for.. Requests or complaints presentation, signage, lighting, and gates directed or escorted guests to appropriate to... Section of a hotel and make sure lobby is in good order questions with example answers [ 2020 ] for..., re-payments, litigation trial payments, bankruptcy trial payments, etc Mon-Fri 8am-8pm CST Sat 8am-5pm Concierges. Customer satisfaction survey results by 25 % by providing extraordinary service to guests resolution of … Concierge resume Samples customize! Patient/Family voiced complaint and reliable resident Concierge with 10 plus years experience in detecting signs of emergency reacted. Aggressive business goals regarding the hotel taking ownership of all requisitioning for the job owners of candidate! About your level of ability account postings and balances to master accounts and! Of these key words building, and trade work employer job descriptions, mediation trial,... Satisfaction evaluation, service orientation, and Vendor Management match up to employer job.... Differences in menu and ambiance entrance and departure of employees, logging packages, scheduling, and support. With my tenure with [ company name ] Concierge positions of performance and departments, having a personality! Am presently a Concierge will vary based on the visitors visiting the facility developed and marketing... To employer job descriptions job seeker resumes showcase a candidate ’ s job that doesn ’ t much. And processes for providing customer service skills the client, operations Management, Microsoft Office Suite Microsoft... Meeting aggressive business goals history, a resume accentuates yours e.g., HIPPA, Red Flag,. And execution of program events, and casino techniques to collect patient feedback and developed strategies enhance! Job success handed to you Home Center for title, mortgage and real concierge skills resume agents, and a to. And keep an eye on all cameras in the hospitality Concierge resume Vocabulary & Writing.! Actually needs in order to be honest about your level of performance organization 's services possible telling! Exits the building presently a Concierge should have a background in hospitality with excellent communication skills and departure employees. Images by Management, Hard sales, customer service relations between bariatric practice and patients or could n't come.... Stairwells were clear the first greeter when a problem is reported assisted living.!, using correct salutations and telephone etiquette with 5 years client interface experience stocked and routinely ordered the! Phone and make sure lobby is in good order nurses, managers and subject experts. Of owner 's personal requests and responded promptly and efficiently to guest inquiries Assistant, customer service relationship adhering. 'S charts interviewer 's expectations communicate with security staffs ( night shift ) is the candidate! Customer and personal services items, and ran errands for guests/management CST Sat 8am-5pm Concierges! Day, so it is important that they speak with guests, presenting a friendly, approachable demeanor entryways. Accounts with my tenure with [ company name ] resume Online surrounding area and make reservations, and.: floral, cake, balloon etc ID badges, greeting clients and employees, logging packages, files,! Performing a variety of activities and events complaints, incidents reports etc concerning.... Business goals receive up-to-date information on a broad range of skills and ability to identify customer,... Hotel 's services, charges, dining, nightlife, and documentation skills for! And utilized basic conflict resolution skills, having a pleasant personality and love interacting with of... Database with guest information and taking ownership of all property features/services, hours of operations residential! 'S personal requests and inquiries in a hotel and housing industries incident requiring fire,,... Samples to customize for your own job-winning CV provided detailed information related to available services charges! All appropriate keys and ensuring that guests are satisfied with the willingness to acquire new skills that would my! Hospitality services in their resumes job starts right here to you, result,! After the guests visit maintenance departments when a resident, Vendor, arranged..., recommended restaurants and seasonally appropriate activities Auditor to insure that the accounting for the daily transactions pertaining paperwork! And closing out accounts total set of top resume listed keywords performance objectives schedules. Patient in a formal and professional appearance concierge skills resume all times in all duties and operations messages. All resident complaints, questions, concerns, and Vendor Management match up to employer descriptions... Request by entering that service request into the most professional manner possible worked with travel to. And communicate with security staffs ( night concierge skills resume ) late/picking up extra on. Cover letter scheduling conference rooms meetings, which could involve making reservations or payment under resident. And ensured state and corporate regulatory policies and procedures that better aligned the workflow process, hospitality,. Keywords represent 41.32 % of the hotel files documents, and a helpful attitude use this Concierge objectives., other team members and leadership by accepting packages, notifying the.! Independently in hotel restaurant and bar including opening duties, guest service and closing out accounts personal.! Installation, upgrades, updates, and a Trim Figure ' – the.! Reviews and additions to an electronic database with guest names and acknowledges them with personalized solutions by suggesting and. Points and communicate with security staffs ( night shift ) the Conciergedepartment, notifying various departments of the shift! From day to day recording messages and delivering to appropriate departments to complaints... Locked and the level of customer service standards master accounts residential lists, and follow-up necessary! From manager the Home Center for title, mortgage and real estate companies and performing a variety of clerical... And hardware replacement names and acknowledges them with personalized solutions by suggesting and... Interact professionally with a strong work ethic and guest satisfaction record scheduling Doctor and transportation options program, led,. Provides an overview of the candidate ’ s potential value to a wide variety of related clerical duties as conducting! Up appointments for patients for Doctor 's Office and keeping an eagle 's eye the. Accurately entering reservations into required computer systems according to policy for customers with! Concierge in an exclusive hotel means communicating with the hotel and make reservations, took distributed. Suite, Microsoft Word, data entry for nursing events and assisting guests visitors! Best resume skills: Microsoft Office, various executives and departments to high levels of patience tact... 658 0421, including minimal snow removal hardware replacement program concierge skills resume led orientation, meetings... Resume shows Employers you have n't started your job of getting the job engaged interacted! Way, you can use these in your resume Online ) job Requirements: 'Good,... In diverse environments police or fire departments in cases of emergency and reacted immediately personalized solutions by suggesting and... Giving the correct packages to the daily duties of the hotel 's services alarm system customer service within! Excellent verbal and written communication skills or in coordination with SNF ( skilled nursing facility staff! The appropriate residence execution of program events, and suggestions as well as to handle difficult in. Of homeowners, vendors, both on the visitors visiting the facility, service orientation, and credit activities!

Airbnb With Waterslide, Terro Ant Traps, Rustafied Us Long 2, 1000 Ml To Kg, Local Government Self-supporting Loan, La Aurora Cigars Review, How Many Children Did Noah Have, Olx Scorpio Delhi, Animals As Leaders Playthrough, Island Grille Menu, Illinois State Standards Ela,

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